Privacy Policy for FlowQloud

Effective Date: 01/02/2025

FlowQloud ("we," "our," "us") values your privacy and is dedicated to safeguarding your personal and business information. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of the information you provide while utilizing our SaaS platform ("Service"). By using FlowQloud, you consent to the practices described in this policy.

1. Information We Collect

We gather information to facilitate and enhance our Service. This encompasses:

a. Personal and Account Information

• Name, email address, phone number, company name, billing information, and login credentials.

b. User-Generated Data

• Information you upload or input into FlowQloud, including job schedules, technician assignments, client records, notes, and other operational data.

c. Usage and Analytics Data

• Information regarding how you access and utilize the Service, including IP address, browser type, device type, operating system, and pages/features accessed.

d. Cookies and Tracking Technologies

• Cookies, pixels, and similar technologies to enhance user experience, analyze usage, and provide personalized features.

e. Communications

• Information provided when you reach out to us for support, inquiries, or feedback.

2. How We Utilize Your Information

We utilize the information for the following purposes:

• To provide, maintain, and enhance FlowQloud.

• To manage accounts, subscriptions, and billing processes.

• To process transactions and send receipts or invoices.

• To communicate Service updates, promotions, and essential notices.

• To monitor performance, troubleshoot, and analyze usage trends.

• To prevent fraud, unauthorized access, and enforce our terms.

• To comply with legal obligations.

3. Sharing and Disclosure

We do not sell or rent your personal information. We may share data under the following circumstances:

a. Service Providers

• Third-party vendors who assist us in delivering the Service, such as payment processors, cloud hosting, and analytics providers.

b. Legal Requirements

• When mandated by law, regulation, legal process, or governmental requests.

c. Business Transfers

• In connection with mergers, acquisitions, or asset sales, where your data may be part of the transferred assets.

d. Aggregated or De-Identified Data

• Data that does not personally identify individuals may be shared for analytical or research purposes.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction. Security measures include:

• Encrypted storage and transmission.

• Role-based access controls.

• Regular monitoring and testing of security systems.

Despite these measures, no system is entirely secure. You acknowledge that there are inherent risks in transmitting data online.

5. Data Retention

We retain your information only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request account deletion, which will be handled in accordance with applicable laws.

6. Your Rights

Depending on your jurisdiction, you may possess the following rights:

a. Access and Portability

• Request a copy of the personal information we maintain about you.

b. Correction

• Request updates to incorrect or incomplete data.

c. Deletion

• Request deletion of your personal data, subject to legal and contractual obligations.

d. Restriction or Objection

• Object to or request restriction on certain processing of your data.

e. Opt-Out of Marketing

• You can opt-out of receiving marketing communications at any time.

f. Do Not Sell (California Residents)

• California residents have the right to opt-out of the sale of personal information under the CCPA.

To exercise your rights, please reach out to us at [support@flowqloud.com].

7. International Data Transfers

If you are accessing the Service from outside our primary operating region, your data may be transferred to and processed in countries that have different data protection laws. We ensure that appropriate safeguards are established to protect your information.

8. Third-Party Links and Services

FlowQloud may include links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We recommend reviewing their privacy policies independently.

9. Children’s Privacy

Our Service is intended for businesses and professionals. We do not knowingly collect personal information from children under the age of 13.

10. Cookies and Tracking

We utilize cookies and similar tracking technologies to:

• Enable core platform functionality.

• Analyze usage trends and performance.

• Enhance the user experience.

• Deliver personalized content.

You can manage cookie preferences via your browser settings, although some features may not function properly without cookies.

11. Changes to This Policy

We may periodically update this Privacy Policy. Significant changes will be communicated through the Service or via email. Your continued use of the Service after changes signifies your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Email: contact@flowqloud.com
Phone: 1-301-905-9499
Address: 1700 Northside Drive NW Atlanta, GA 30318